16 months and done f all to even attempt to fix it, even after we wrote to CEO at Openreach, how do you actually get Openreach to fix something like. NOTE: I only provide help on the forums and NOT via PM. Not Available. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. HOpefully Open Reach already have a new case raised but are just waiting for a road permit or something like that. This may be a wifi issue. The fault has now been reported and an engineer visit is 8n place for next Tuesday. I have been in contact with BT numerous times to try and get this fixed. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. There’s probably water in the underground lines. If you have found this solution helpful please tick this as the answer. I, in pure frustration, asked PN to release me if the fault was not fixed - and this fault is not fixed. In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. Red. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. Call us for sales enquiries about. BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalOpenreach Phone Number 1. wrote: Absolutely, yes. TelephoneFaults. They have identified that further work is required to repair the fault. I am due to get Full Fibre installed at the end of the month (OpenReach engineer visit is booked) but due to the long distance between my property and the closest telegraph pole where the fibre cables are on my road, I can't see how the OpenReach engineer will actually get me connected unless the OpenReach team dig a long trench. Re: 2 MONTHS and counting to fix an Openreach connection issue. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. I am having problems working out where Openreach responsibility lies for a phone line. additional flexibility to manage provision and repair workstacks which has been made significantly more. dContact Helpdesk Option 1 for orders or information on PSTN faults [email protected] taking that as an example there are only three possibilities: £500K+ is more than openreach would charge and is excessive - not openreach's fault. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Guess what It has not been fixed phone line still dead. Fix it Staying safe Community Community. Our engineers can help you with anything from installing your services to fixing a fault. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. You can also look at our superfast and ultrafast homeowner guides which have advice on some simple checks you can do. Many problems can be resolved by 'power cycling' your Openreach. Clear by 23. they’ve declared that the fault is external and called upon BT Openreach to fix the. It's their responsibility to do anything necessary to fix the problem. If we find a fault outside of your property, we may arrange a separate. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Make sure all cables are properly attached. e. . £9. 59 same day. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. Massive mistake. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. 59pm on the second working day after the fault is reported . So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Or you can call Crimestoppers on 0800 555 111. They can also contact us to help them fix the issue. You then say you have 36Mbps All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. e. Lol just had a text from sky saying problem has now been fixed. The fault has now been reported and an engineer visit is 8n place for next Tuesday. Howdy, Stranger! It looks like you're new here. Delayed repair following a total loss of service 2. . TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. Level 1. 59 same day. Start tracking. Next week I am moving into a house that burned down a few years ago and has now been rebuilt. Openreach will attempt to fix the fault by working in the network. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. Re: 2 MONTHS and counting to fix an Openreach connection issue. Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. OpenReach came out a few days later and narrowed it down to an underground run of cable in the road but didn't have the necessary equipment with them to investigate/repair. When you order a fibre service for the first time, Openreach assigns a port to you. You’ll run the same tests our experts use. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. Openreach won’t fix our fault. Reply. Free from UK landlines. | Read 21,301-21,302 Reviews out of 21,302Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Yes I know we are customers here but sky also monitor the postings. All you can do is speak to the BT FTTP team 0800 587 4787. bobblet35 • 15 hr. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. Not Available. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). This may save you from calling us or paying for an engineer to come out. Openreach are taking sky for mugs and its the paying customer that goes without service. Fingers crossed we can get this issue closed down today. Fault response within 24 hours; £3. FTTC (Fibre To The Cabinet) most likely which means the connection from the On 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. jpg 396 KB. Hi, Please can someone help. some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. . They located a fault out to the line and went directly to this. Guess what It has not been fixed phone line still dead. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. . wrote: Just thought I'd post on this forum as I'm getting increasingly frustrated. FTTC (Fibre To The Cabinet) most likely which means the connection from the - Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. i do rely on a landline as im 69 in fraile heatlth since my husband died in febuary. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. Give your provider reasonable time to fix the problem. You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you:. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Delays shouldn't take months. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. I have no choice. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. View all contacts. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. 59pm on the second working day after the fault is reported . bobblet35 • 15 hr. Is your telephone service working OK? Any noise on the line? ChrisJan. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. . uk. If you report a fault on a Monday, you'll get £9. Openreach (BT) has issued some interesting new internal guidance to its UK engineers for handling Lift and Shifts (i. Chatterbox. 00 clear by 12. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Broadband issues: text HELP to 61998. Finally 2 weeks after moved in I could work from home. mine) with the neighbour’s line and then ran for the hills. Ask for the leaflet quoting document number "PHME 87180". So sorry its from 10th February not wor. Appointments are available between 7am-6pm Monday to Saturday. Customers waiting for a new line to be installed must. Working hours: Mon-Fri, 09:00-17:00 (exc. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. We send out Openreach. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. 24 per missed. which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. endobj And your postcode. Available 24/7. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. Priority fault repair. How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. The key drivers of repair demand and Openreach repair service levels are as follows: – Fault Rates . BT Openreach are responsible for the phone line up to – and including. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. wrote: Absolutely, yes. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. even though there have been significant and long lasting impacts on Openreach and. Are you seeing slow speeds over WiFi ? Thanks Karl. Here’s how you can fix poor workmanship: 1. If they are, then raise it as a fault or escalate it as a complaint. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. Off. 2. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirSo BT came out and the engineer said they are aware of the fault. How to deal with poor workmanship. Broadband and wi-fi. chris6273. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. 00, clear by 23. even though there have been significant and long lasting impacts on Openreach and. I would would therefore be grateful if anyone could inform me about whether the OpenReach engineers activated my line or not, and when I will finally get to use my PlusNet service which I have waited for such a long time now, to actually be able to use. Speak to your trader directly first. Would anticipate its a network issue on fttp lines andBT Openreach not fixing my fault - daft excuses. Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. Thanks to everyone involved in helping me get this sorted. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. 40 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. 13th: An engineer supposedly shows up again and never contacts me. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. It doesn't cut in and out though. By selecting Accept, you are agreeing to our cookies. Zen are an unbundled network meaning that they own and maintain their lines. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. Unhappy with Openreach work? Contact us. 33 per day starting from the third day until the day we restore your service, providing the. i contacted talktalk but they have failed to help solve this problem. By phone 0808 1002440. An Openreach engineer visited on the 2nd day and said the fault was between the poleOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. Openreach builds, maintains, and manages the UK’s internet infrastructure, which means it provides connectivity services to 25 million UK homes and businesses. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. The reason BT Openreach is special is. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. Profile has been updated with requisite infoApparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. We can see high errors occuring, interference being detected and sometimes we can even see a hard fault such as a high resistance joint or similar. If the fault is traced to that wiring then you are liable to receive a charge. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Zarjaz. . Test your broadband speed with the UK's most accurate broadband speed testing tool. Please let us know if you do experience any further issues. Message 13 of 13. Sometimes like has happened to the. Appointments are available between 7am-6pm Monday to Saturday. Broadband fails, how long before it gets as far as Openreach? Then how long before it gets fixed? My broadband basic info/help site - Domains, site and mail hosting - Tsohost. For example, report Tuesday, clear Thursday. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. Clear by 23. Go to the fix. Home is where my books are. Hold this in place for about 10 - 15 seconds, until all lights on the front of your ONT go off. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. If real unlucky, the lead in to your property is borked, and will require replacing. we'll pay you £9. Or you can call Crimestoppers on 0800 555 111. This includes everything in the local loop up to - BUT NOT BEYOND - the consumers Network Terminating Equipment (NTE) fixture at the. It is likely that the Openreach Engineer will disconnect your extensions to get the line working and raise a charge. Message 7 of 7. I got myself connected to TalkTalk fibre on 15 Aug. I'll ask our network teams to chase them for an update. That. BTnet fault reporting from BT Business. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. sicomplaints@openreach. I've now been asked to take a 3rd day's vacation tomorrow for them to confirm the fix. To pass a fault to Openreach, you need to detail the end user contact name, email, land line, address and mobile. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. The following information is a guide for connecting the Openreach network to your home wiring. 95 per month per line; fault response within 6 hours; £5. Find out more. Check for loose cables. The wiring you install will be pivotal to their experience. Broadband quality monitoring. New service: 07701407770. Edited by. on 01-06-2020 08:30 AM. Openreach have called just now and they say they fixed the fault in the 26th. Some can take minutes, some can take weeks. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. Openreach. 2. The company employs 37,000 people. OK, your post is a wee bit confusing. . There are some simple checks you can try to fix your broadband connection issue. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). I reported a line fault (noise on line and constipated broadband…) on 17th July and I’m still waiting for Openreach to fix the problem. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. 0 Likes. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. Hi Openreach came out but did not visit the premises. If you can prove a fault they have to fix or compansate. digital. Fix times. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. IMG_20231001_161959. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. This charge is for the call out and not to reinstate your own wiring. Start a broadband monitor nowFix problems with your landline or Digital Voice service or report damage to outside BT equipment. I will wait to see how long it runs at 150Mb/s before dropping again and definitely prove again an ONT reboot resolves it - don't relish having to explain to Sky. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. ago. Registered: 15-04-2016. After this, we’ll compensate you £9. 14-10-2017 10:40 AM. There's an incentive for Openreach not to find faults. Change your wireless channel - TalkTalk Help & Support Karl. Openreach support have logged the fault and there is nothing for anyone at Plusnet to do, their contractor mucked it up and they will fix it OK, if I also log a 'fault' it. Engineer came out. The customer faults are not faults on the Openreach network and MBORC faults need to be subject to a valid contractual MBORC declaration meaning that the cause of the fault was outside of Openreach’s ability to control. Before you start the conversation, be clear in your own mind what the problem is - and how you’d like it resolved. An engineer was booked for Monday morning. 66 – so £9. Mobile costs may vary. Re: Openreach not fixing my fault? What can I do? You can't contact Openreach directly. The last note was left on 04/05/2020 indicating that further dig work is required due to the location of the fault. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. . Crime and scams. Wait for the modem to sync within 3 minutes. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. OK, your post is a wee bit confusing. Level 3 Report 13. And we can. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. ago. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. chris6273. At present Openreach is already on-target to. (committed) Sun 02-Sep-12 08:48:34. A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. 0 Thanks All forum topics; Previous Topic; Next Topic;. It’s worth checking with them that they’ve finished installing the Openreach equipment, and that nothing’s missing or damaged. 72 hours later I get a call from the engineer. It hasn't. OK, we'll leave you to it, then. To cut a long story short the internal wiring all seemed fine but I noticed that any unconnected additional extension point (e. My connection to my Sony smart TV is on wifi. Repair appointment: 07701407771 Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. Normally a few times a year OR are out to fix the line despite the fact. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. 131 Views. On (any) Ethernet connection is normal between Openreach fibre modem and Hub (Port 1 is where engineer will install). Registered: 15-04-2016. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. i have been waiting a long time for help . The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. But if I were paying £300pm for a service on FTTP, which everyone is treating as a business service, I would have expected a better response. Sync 71288/12440Kbps @ 600m. Openreach - how long to fix a fault. If someone has helped give them Like. If the property developer is still on site. Sky sent out an engineer and they texted to say it's fixed. So sorry its from 10th February not working not. Get help to fix your dropping broadband connection. Delayed repair following a total loss of service . . However they told me that there was still a fault with the junction box on the top of the pole which needs to be replaced in order for the fix to be permanent. £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. 8 r-500 that's Google's DNS. Change your wireless channel - TalkTalk Help & Support Karl. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. You can't contact Openreach directly. My service is called Fibre 35, it is not FTTP. Fix a problem. A few minutes ago I had a ticket update from PN that said that an Openreach engineer had fixed the problem, but there’s still terrible noise on the line which would. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). 365 days a year. compensation will be due if you experience a total loss of service which isn’t fixed by 11. 8. If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault). Then call 999 as soon as it’s safe to do that. Mark as New; Bookmark; Subscribe. Visit Charge £130 Standard. By selecting Accept, you are agreeing to our cookies. Hi, No the engineer did not show up. Let us know the result of the engineer visit, I suspect the engineer will need to work on OK, your post is a wee bit confusing. Openreach - how long to fix a fault. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be missed. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th AugustThese levels are defined by the response times of Openreach engineers to reported faults. Openreach failing to respond or fix fault. Therefore, anything in this blog from this point on should be read as hypothetical. Your booking reference number, your IMEI or your mobile number. Checking the Router Settings. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. additional flexibility to manage provision and repair workstacks which has been made significantly more. | Read 121-140 Reviews out of 5,493Hi beckyh81 Sorry for the delay. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. com Blue Light. Problem Identified by Openreach, What's Next? imantle. The fibre cabinet is approx 400 metres fro. Openreach have requested we review the report on 09/05/2020 as the work is likely to. Post 2 of 2. Message 1 of 9 (448 Views) Reply. I've had a 'throttled' broadband service for 2 months now. Watch our video to find out more. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. NOTE: I only provide help on the forums and NOT via PM. Threatened me with charges if it was my fault and everything. Are you seeing slow speeds over WiFi ? Thanks Karl. The ‘Network Interface Device’ is your NTE5 or BT Master Socket. We still see far too many complaints from customers who are forced to pay for work that isn’t strictly. If they find faults, they have to pay for the repairs. My Home phone line was not in use for a couple of year we were using MIFI Device. The engineer said he's going to have. Try your Broadband out and see what your speed is.